About Us
We’re a responsive, client-focused and award winning Managed Service Provider helping clients achieve success through their IT, communications and telephony.
It’s all about you!
Since it all began back in 1995, we’ve learnt that whatever we do (regardless of which new technologies we’ve adopted, or any passion for service delivery we have) unless the service we provide actually helps you run your business in a reliable, efficient and effective way, everything else is irrelevant.
Voting with your feet
We understand that IT Managed Services industry, if people are unhappy with their provider they will go elsewhere fairly sharpish.
The reasons for change may be to do with value for money, speed of response, technical capability, or just people and the way that service is provided.
We’re proud of our excellent client retention rate which has remained above 98% since we began trading more than a decade ago.
Service led NOT Sales Driven
We’re not driven by sales targets & that’s why we approach our support in the following ways:
- We utilise advanced technology to monitor your systems and resolve issues before they even occur, keeping your downtime to a minimum.
- If we do have to fix something all we’re interested in is getting you up and running with minimal inconvenience and making sure the issue doesn’t come back again.
- Our tech team are measured on customer service and not quantity of calls/revenue generated meaning their number 1 focus is you, our clients.
Useful Links
Contact Us
Support
Phone: 01942 209060 Monday-Friday, 8:30am – 4:30pm
Email: support@abtec.net
Sales
Phone: 01942 209060 Monday -Friday, 8:30am – 4:30pm
Email: quotes@abtec.net
Please note: The sales team are unable to respond to technical support or accounts queries.
Accounts & Billing
Phone: 01942 209060 Monday -Friday, 8:30am – 4:30pm
Email: accounts@abtec.net
Please note: The accounts team are unable to respond to technical support or sales queries.
